München - Account Service Manager (m/f)

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- Develop and maintain a professional and positive working relationship with key customer contacts, especially for one selected key account.- Drive and develop the competitiveness of the NXP service offering through active  benchmarking and adopting best practices towards a best-in-class service for the customer- Manage and coordinate projects with regards to sales & logistics for key customer project(s)- Establish and maintain regular dialogue with key partners within Account teams, Business Lines and Support Teams ensuring that relevant customer information with regards to business fulfillment and service is shared and acted upon- Proactive and independent support of key account team/manager o business and demand planningo monitoring of business development and preparation of reportso preparation of customer meetings/presentationso driving logistics/service reviews with the customer on operational / working levelo establishing service development roadmap and implementing agreed roadmapo support in pricing process and implementation of price agreements in NXP systems- Management and coordination special customer requests (especially for sales/logistics) with all relevant teams of NXP- Management of escalations and complaints with regard to logistics, customer service and operat ...

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