Frankfurt am Main - Customer Claims Team Leader

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Customer Claims Team Leader Start Date 01/09/08 Closing date for applications 31/07/08 Department Finance Location Germany HQ - Frankfurt Job description Provide superior service to NIKEs Retailer by developing specialists who are able to address logistical and financial claims of our Customers in a consistent, accurate, timely and audit compliant manner. To manage, lead and support the Customer Claims Management Team to exceed customer expectations with respect to NIKEs policies and procedures. Develop and preserve a customer focused team by recruiting and retaining talented people. Build and maintain relationships with X-functional partners to guarantee successful application of all Key Performance Indicators (KPIs). Bring the Business Plan to life with and through the team and business partners. Team management: Manage and Develop independently a highly committed high performing and stable team. Recruit and retain talented, motivated people by stimulating career opportunities and active participation in CFE process. Implement and track progress by bi-weekly 1 on 1s with each team member. Provide support and team development by way of coaching and counseling on a daily basis with an open and honest attitude. Motivate the team to support all KPIs in daily work showing a positive ...

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