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München - Dell DVS Services - Enterprise Tech Supp Advisor

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München - Informatik - Service - Dell

Responsible for providing telephone/email/chat and remote diagnostic technical support of servers, storage, switches, routers, blades and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.). Answers questions about installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.Strategizes and implements technology change working collaboratively with business leaders to align technology to organizational strategies and objectives. ·         Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone. ·         Owns customer issues from beginning to resolution (handles in place). ·         Assists customers by diagnosing problems and providing resolutions for technical and service issues. ·         Uses troubleshooting techniques and tools to identify products that are defective and ...


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