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Deutschland - Dell Force10 International Product Support Engineer

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Deutschland - Software - Engineer - Force10 Networks

·         Responsible for high level support of Dell released products through end of service life (EOSL) ·         Leads the timely analysis of potential product defects identified either through formal escalations from regional Technical Support teams or from hands-on experience ·         Works cross-functionally with other engineering teams and selected technology partners to carry out action plans to close defects and/or information gaps ·         Engages external customers directly during issue analysis or to present findings ·         Works with quality, services, customer support and sustaining personnel in determining cause of failures, and monitors failure trends ·         Represents the Voice of the Customer User (VOC-U) in both reactive and proactive work ·         Communicates with regional Technical Support teams, Engineering teams, technology partners and/or customers regarding product issues and resolution of those issues ·         Utilizes root cause analysis to drive technical issue resolution ·         Documents resolution strategies and results accurately within issue tracking tools ·         Assists sustaining engineering, quality and support personnel in determining caus ...


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