Hamburg - Director Customer Operations Intensive Quality Care (IQ Care) (m/f)

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T-Systems. Alles für Großkunden. Mit einer weltumspannenden Infrastruktur aus Rechenzentren und Netzen betreibt T-Systems die Informations- und Kommunikationstechnik (ICT) für multinationale Konzerne und öffentliche Institutionen.   Heading all of T-Systems IT Operations for one of the top 5customers. This includes the functional/project responsibility ofthe entire T-Systems Production team assigned to thiscustomer. Drive transformational change in the organization with theobjective to raise quality level, increase operational efficienciesand improve customer satisfaction. Full functional and project responsibility for a team of about50 employees located in several countries. Act as a trusted advisor and single point of contact to keycustomers and top management. Incorporate Change Management activities including stakeholdermanagement, communication, enablement and securing executivesupport. Take responsibility to identify, assess and mitigatehigh-impact risks. Ensure that projects and operations achieve intended results ontime by project reporting, tracking of Key Performance Indicators(KPIs) and quality gates. Take responsibility to plan budget, track and compare actualspending, carefully manage scope and facilitate budgetdecisions. Actively manage escalations to bring pro ...

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