Essen - Director Operations EMEA, Productivity Software

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The Director Operations reports to the SVP/GM and is part of the management team. He/She leads, plans, organizes and controls the activities of the European operations, which consist of R&D, Support and Services.  Responsibilities   Interface between teams in the USA and Europe; Advocate and communicate customer needs to internal departments; Key Performance Indicators monitoring, resulting in action plan proposal and implementation to meet defined targets primarily around customer deployments, customer satisfaction, revenue, profitability Manage customer escalations and put in place processes to handle them effectively Ensure that all controls/processes are met within the department regarding SOX compliance. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Leads the operations function of the BU. Oversees the establishment and compliance of the operation locations short-term and long-term goals with overall corporate objectives. Facilitates the development, maintenance and monitoring of organizational plans.  Ensures clarity, understanding and commitment from all stakeholders and is responsible for the performance of all department functions. ...

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