Nürnberg - Head of Service & Operations

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Operation, analysis and optimization of the StarTrack system on an ongoing basis to improve performance and stability, service quality and resource usage through an advanced capacity management system Management and maintenance of the different environments (Development and Production) Preparation and management of cost budgets (e.g. Smart Investments) Definition of Service Level Agreements (SLA) and Key Performance Indicators (KPIs) Escalation of all hardware and application infrastructure problems that fall outside your area of responsibility as well as SLA negotiations Management, training and motivation of direct reports   Ihr Profil You must fulfill the following personal requirements: Excellent leadership and decision-making skills Strong interpersonal, planning and analytical skills Ability to manage multiple projects in parallel Strong networking skills with the purpose of cross-departmental collaboration You must fulfill the following professional requirements: Fundamental knowledge of ITIL processes in the area of service and operations Deep knowledge in deploying software packages into the respective environments and also in setting up and maintaining these environments  ...

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