Senior Program Manager Referenznummer: 161023 Standort: DE-Regensburg Datum: 30.11.2011 Company: Amazon.de.GmbH Für diese Stelle bewerben: Für diese Stelle online bewerben. Einen Freund für diese Stelle empfehlen Stellenbeschreibung: Job Description Amazon's Customer Service (CS) department is seeking an experienced Senior Program Manager to join the team. The successful candidate will be a key member of the European CS team. You will be responsible for managing a team of Program Managers who will be driving high-visibility, strategic Customer Service programs that will directly impact the EU customer experience. You must be an experienced Senior Program Manager who has owned and delivered complex process integration programs within a customer service environment. You will be comfortable in a fast-paced multi-cultural work place and you will have a natural ability to understand process, and see process alignment and streamline opportunities. You will be an expert planner, able to define the programs roadmap, project selection and critical success factors. You will ultimately manage the integration and embedding of new processes with established standard operational procedures and own all aspects of the programs execution. This role can be based in C ...