Berlin - Senior Program Mgr Change Management (eBay)

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  Program management support for major change programs for Global Customer Service Coordination of the global change management activities/ programs within European Customer Service (EUCS) to ensure seamless execution of programs Customization of change programs to meet local requirements Leading development and change projects including time, cost and quality measurements Provision of mentoring and coaching to EUCS leadership team members Continuous optimization of processes / approaches as well as iteration on people management curriculum Partnership with L&OD on defined Change Agenda including local language facilitation (support and delivery) of leadership and OCM trainings / workshops per experience and knowledge   Job Requirements   Minimum of 8 years’ experience in change management, people development, training, group facilitation, curriculum development and instructional design. Solid project management experience (preferably PMP qualified) or alternatively with demonstrable experience on large scale program management where people change was a key component. Profound experience in people management and change programmes as well as cooperation with Works Councils Experience in designing and delivering manager training or other programs to help managers develop Certi ...

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