Erlangen - Service Delivery Manager (m/w)

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Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid. For more information, visit: www.atos.net. Aufgaben The Service Delivery Manager (m/w) has the following tasks:   Ensures Managed Services (MS) account profitability Delivers Gross Margin target Defines and leads actions are defined and implemented to close any Gross Margin gap Responsible for execution of contract Leads MS delivery to ensure contractual requirements are met everyday Works with Service Management Center (SMC) to ensure standard processes are efficiently implemented Ensures actions are defined and implemented prevents or fixes any gap in SLA achievement / customer satisfaction Provides vision for customer and team Accountable for process & policies implementation and executio ...

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