Walldorf - Service Manager (f/m) for Business Intelligence & Enterprise Data Management in Global IT (Application Operations)

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You will establish the interface and associated framework of service management processestowards an nearshore / farshore operations center for Business Intelligence and Enterprise DataManagement Applications, which will be operated by a Partner under a Service Contract to benegotiated and managed in close collaboration with other Global IT units. Therefore you will runthe assessment phase to determine the as-is situation, identify measures to prepare and outlinethe IT capabilities required and initiate the transformation. You will run an out tasking partnerselection process with the guidance from the Global IT Vendor Management Team by preparingGlobal IT internal due diligence, RFI and RFP if required. When executing the transformationyou will set-up the KPI Dashboards required to manage the delivery performance of theOuttasking Partner for BI and EDM related Application Operations under Service LevelAgreements (SLA). Adherence to defined delivery standards, budget, forecast accuracy andSLA’s will be followed up with the Partner in regular alignment calls and escalated in case ofre-occurring non-compliance. You will be acting as the transition manager and need to be ableto work under highly stressful and time pressing situations. Upcoming issues need to beanalyzed in a very sho ...

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