Frankfurt am Main - Team Lead Customer Operations

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To jointly manage, lead and support the customer operations team in order to maintain and enhance Nike's business and strategies and to exceed customer expectations.Team management: Manage and develop a highly committed high performing and stable team. Recruit and retain talented, motivated people by stimulating career opportunities and active participation in CFE process. Instigate administration and induction training to ensure a suitable start to every new recruit’s career with feedback loop on progress by way of a mentorship program provide support by way of coaching and counseling on a daily basis with an open and honest attitude. Implement and track progress by monthly 1 on 1’s with each Team Player. Provide support and team development by way of coaching and counseling on a daily basis with an open and honest attitude. Motivate the team to support all Key Performance Indicators (KPI’s) in daily work showing a positive winning attitude. Work closely with HR to enhance leadership and management focus through the organization. Adapt management and communication style to an international and matrix organization, show sensitivity to a multicultural environment, respect and understand many cultures and adapt coaching and behavior to suit culture and business needs and inf ...

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