Paderborn - Technical Support Engineer

Client: With headquarters inSanta Clara, CA. our client, the leader in intrusion prevention and security risk management, proactively secures systems and networks, worldwide. Their unmatched security expertise, focus on manageability, and proven ability to successfully prevent attacks are the reasons why they are the security solution of choice for homes, businesses, service providers, and the public sector. About the Role The Technical Support Engineer will work as part of a specialist team dedicated to supporting their corporate customers primarily on the Company’s Network based security appliances, utilising strong Linux and Networking skills. This team-based role will involve handling customer queries from corporate customers worldwide, focused in EMEA, via telephone and e-mail. The successful candidate will have a strong background in not only analytical problem solving, but also the ability to document this knowledge as part of the Company’s award winning knowledge base system. Primary Responsibilities ·           Provide technical first and second level support to international customers and partners on ·           specific products via remote tools and the telephone. ·           Accurate problem resolution requires thorough and clear d ...

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